Last Updated: January 12, 2026
At Natural, accessible from our website and mobile application, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Natural and how we use it.
1. Information We Collect
We collect information to provide better services to our users:
- Personal Information: Name, email address, phone number, and shipping address when you register or place an order.
- Payment Data: Payment processing is handled by secure third-party gateways. We do not store your full credit card details on our servers.
- Device Information: We may collect info about your device (model, OS version) to improve app performance.
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Process and deliver your orders.
- Improve, personalize, and expand our App/Website.
- Understand and analyze how you use our services.
- Communicate with you (Order updates, newsletters, or promotions).
- Prevent fraud and ensure security.
3. Data Storage and Protection
We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers and is only accessible by a limited number of persons who have special access rights to such systems.
4. Third-Party Services
We may share your data with trusted third parties to perform functions on our behalf, such as:
- Delivery Companies: To ship your natural products.
- Analytics: Like Google Analytics to monitor app usage.
- Payment Processors: To complete transactions securely.
5. Your Rights (Data Deletion)
Under GDPR and local regulations, you have the right to access, update, or delete your personal information. Users can request data deletion directly through the app settings or by contacting our support email.
6. Children’s Information
Natural does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think your child provided this kind of information on our app, please contact us immediately.
7. Changes to This Policy
We may update our Privacy Policy from time to time. We notify users of any changes by posting the new Privacy Policy on this page.
8. Contact Us
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:
Address: Building 165, North 90th St., Behind Downtown Mall, New Cairo, Egypt